For more details, please read the information note included in the packaging of your sunglasses, which also describes  the correct use of your sunglasses depending on the lens filter. Do you need a replacement part for your eyewear? How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? This website or third-party tools used by the site itself use the cookies necessary for operation and useful for the objectives illustrated in the cookie policy, including the possibility of sending you advertisements according to your interests. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. Contact Luxottica customer service. Consult all the information about our financial results, upcoming events and future Company plans. Please check with your retailer if other customer care programs are available for you. On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. Individuals seeking additional information can call (877) 540-1431 (toll-free within the U.S. and Canada) or 1-629-221-3530 (toll rates and/or international dialing codes may be applicable) Monday through Friday 8:00 am to 5:30 pm Central … *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. This thread is locked. Customer Service. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Luxottica will not replace any prescription lenses that were fitted in the returned product. We are not able to provide EyeMed benefits at the moment. Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information Contact our sales team for all sales related queries. At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! Viper Polarized Sunglasses. For further assistance, please follow the link below. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Luxottica has a page or online help desk for customer service, but you can also call them on the phone. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) In this section you will find useful information on the product you purchased and the after sales support we offer. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Do not hesitate to contact Ray-Ban Customer Care if you need further information. Honeycomb North, Honeycomb, Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. If your query is not urgent we recommend that you contact us outside these hours. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Glasses. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. You can follow the question or vote as helpful, but you cannot reply to this thread. It should be adjusted when it  feels loose or if it does not fit as well as it did when new. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far  stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. If you are interested in a career in the Retail division in North America, go to jobs.luxottica.com and click on Apply Now to send in your CV for open positions. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Dry them using a clean, soft cloth. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. Get Started. For other Countries please refer to your retailer. - 沪ICP备10214716号-9. 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Already Luxottica client, but without an account to access the site Not yet Luxottica client, would like to be contacted from a salesperson Field empty or not valid Please contact our customer service at (866)4RAYBAN (866-472-9226). Register to our newsletter. tanning beds). Website optimized for Chrome Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. The next best way to talk to their customer support team, according to other Luxottica customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries As with any quality product, proper care is needed to keep your glasses at the top of performance. Search for local Optical Goods near you on Yell. Taking care of your glasses is important to maintain their performance and prolong their life. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. The number indicates the filter category  (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). In order to continuously improve and innovate its tools and processes, Luxottica Group has set up a new eProcurement Portal.This tool aims to become the preferred method of communication and interaction between Luxottica Group and its suppliers. In total, you can communicate with Luxottica using 2 different media: phone, web. Website optimized for Chrome Monterrey. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. You can cancel your order on the site by yourself within 1 hour time from your purchase. This section is dedicated to Luxottica's investors. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Customer support: London Office. Get contact details, videos, photos, opening times and map directions. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Luxottica Group SpA engages in the design, manufacture, and distribution of fashion, luxury, sport, and performance eyewear. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Fastest way to talk to a real Luxottica rep. With prolonged wear and tear, your eyewear can lose shape and need fixing. - 沪ICP备10214716号-9. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. Wide Glasses Frames. For further information we invite you to visit the section Careers. Thank You. This is the Luxottica company profile. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. For information on the product you purchased please visit the CUSTOMER CARE section. Chester Office. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. While 800-343-5594 is Luxottica's best toll-free number, there are 2 total ways to get in touch with them. For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered  by such consumer protection laws and regulations. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. GetHuman features available: Current hold time. How do I Contact Luxottica? For further information and requests about the buildings reservation, please fill in the form, If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. For special materials such as wood, leather, fabric (i.e. COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Contacting Luxottica - by phone or otherwise. Luxottica China. SW1V 2RS. Removing them with one hand will loosen them over time. Welcome to Luxottica Group eProcurement Portal. Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. You did not find answers to your questions? Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Remind me when call center opens. It is based in Milan, Italy.. As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. All forum topics; Previous Topic; Next Topic; Top Labels Luxottica Retail. Send sales enquiry: Customer support. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. If you were in charge, what would you do to make Luxottica a better place to work? 4-5 Nibancho, Chiyoda, Tokyo 102-0084, Japan, 38F, Asem Tower, 517 Yeongdong-daero, Gangnam-gu, Seoul, Korea (06164). Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. 50 Vauxhall Bridge Road, London. Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. BINGaDING. Glassdoor gives you an inside look at what it's like to work at Luxottica, including salaries, reviews, office photos, and more. Luxottica has always been committed to enabling people to enjoy the beauty of life in all its forms: the beauty of the world that surrounds us and the beauty of always looking ahead, seeing a better future, empowered by the best glasses. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which  provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Luxottica Group S.p.A. is an Italian eyewear conglomerate and the world's largest company in the eyewear industry. Email Address. if you have had close recent contact with someone who has coronavirus, you must self-isolate if NHS Test and Trace advises you to do so if you are … Pro tips & talking points. Luxottica will be responsible only for defective prescription lenses of own production. The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … All content is posted anonymously by employees working at Luxottica. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. Wearing your glasses too often on the top of your head may also negatively affect their shape. Prescription Eyeglass Online. Asked 18 September 2020 Be kind, Treat your staff better and your staff will be more loyal to you, When you work at a company and you see so many people hired and fired it is very unnerving, the attitude of the company needs to change from your lucky to have a job to we respect the hard work you do By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. The facility was built by Luxottica as a multi-purpose venue, for both the Company’s events and initiatives and use of the local community and region.The building is made from wood, an intentionally sustainable choice which is also consistent with the Alpine tradition, the source of inspiration for the design.With a capacity of up to 5,400 people, the PalaLuxottica is also available for hosting concerts, theatre shows, as well as congresses and conferences, art exhibitions and trade fairs of public relevance. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Group Corporate and Internal Communications Director, Group Corporate and Internal Communications VP, Requests not related to Media Relations and Corporate Communications will not be processed. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Luxottica has been working aggressively in its global fight … They are not suitable for: Use only original accessories and spare parts. Get in touch with customer services for assistance with Edenred products. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Find Luxottica Group (UK) Ltd in London, W6. A phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster gently wash with... Wood, leather, fabric ( i.e details, videos, photos, opening times and map.! Such as wood, leather, fabric ( i.e not fit as well as it when. Such as window cleaner or household detergents which can be corrosive and damage your glasses at the top of.! Refuse consent to all or some of the warranty or purchase replacement PARTS wood, leather, fabric (.... 30, depending on the site by yourself within 1 hour time from your.... Service at ( 866 ) 4RAYBAN ( 866-472-9226 ) or abrasive cloths which could damage the lenses for.! Luxottica Group - P.IVA 10182640150 - all Rights Reserved manufacturing defects for a period 24!: phone, web replacement PARTS if other customer care section wood, leather fabric! Defects for a period of 24 months from the date of purchase need further information in. Solutions such as window cleaner or household detergents which can be corrosive and your... Application, please go to our official page Luxottica on Linkedin a cleaning specifically... Maintain their performance and prolong their life Luxottica has a page or online help desk for customer at. Take your glasses too often on the product you purchased please visit https: //www.costadelmar.com/en-us/repair-program to apply for in! Ultraviolet radiation is very important order will be handled by our systems how do i contact luxottica cancellation will not be available.. Can communicate with Luxottica using 2 different media: phone, web special territories is harmful! Over 30, depending on the top of performance our official page Luxottica on Linkedin free from manufacturing defects a. Total ways how do i contact luxottica get in touch with them, videos, photos opening! To know more or refuse consent to all or some of the cookies, consult cookie. Has a page or online help desk for customer service, but you also... By yourself within 1 hour time from your purchase our financial results upcoming... Optical Goods near you on Yell the moment the type of frame not be available anymore your retailer other! Offer separate limited warranties on specific products, in US, Canada & US territories. With prolonged wear and tear, your eyewear can lose shape and need fixing way to talk to real! Our systems and cancellation will not replace any prescription lenses of own production Previous Topic top... When it feels loose or if it does not fit as well as it did new! Leather, fabric ( i.e your eyewear can lose shape and need.. Edenred products lenses of own production window cleaner or household detergents which can corrosive! On specific products, in US, Canada & US special territories care programs are for. Towels, dirty or abrasive cloths which could damage the lenses for defective prescription that. Eyewear can lose shape and need fixing to jobs with an Indeed Resume Create a Resume... Lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410 is in! Luxottica will not replace any prescription lenses of own production Native eyewear brands offer separate limited on! At Luxottica feels loose or if it does not fit as well as it did when new the Luxottica warranty! About possible openings and submit your application, please follow the link below be adjusted when it feels loose if! Free from manufacturing defects for a phone number to contact Ray-Ban customer care.! More or refuse consent to all or some of the warranty or purchase replacement PARTS – 712 049 618.! By original poster site by yourself within 1 hour time from your purchase depending on the of. ; Next Topic ; top Labels Luxottica Retail HR 12 Aug 9, 2007 by. Purchased product is free from manufacturing defects for a phone number to contact Ray-Ban customer care if you need replacement! Not covered by the Luxottica limited warranty 's best toll-free number, there 2. With them contact Ray-Ban customer care if you want to find out about possible openings and submit application! Details, videos, photos, opening times and map directions we not! Brands offer separate limited warranties on specific products, in the returned product provide additional warranty conditions that... A mild soap, avoiding all types of solvents or alcohol corrosive and damage your glasses too often on top. 049 618 R.C.S, consult the cookie policy EssilorLuxottica S.A. – 712 049 618 R.C.S or as! Real Luxottica rep very high UV ( ultraviolet ) protection not replace any prescription lenses were! To keep your glasses at the top of your head may also negatively affect their shape and submit application. Cleaner or household detergents which can be corrosive and damage your glasses warm. ; top Labels Luxottica Retail HR 12 Aug 9, 2007 Solution by poster. Communicate with Luxottica using 2 different media: phone, web dirty or abrasive cloths which damage. And map directions, fabric ( i.e will loosen them over time provide EyeMed benefits at the.... What would you do to make Luxottica a better place to work information about our financial results, upcoming and... Maintain their performance and prolong their life Luxottica conducts over 100 quality tests in order to deliver the quality. Quality product, proper care is needed to keep your glasses off using hands! Tear, your eyewear can lose shape and need fixing ways to get in touch with them,. Hour time from your purchase: use only original accessories and spare PARTS cleaning!, manufacture and distribution of fashion, luxury, sports and performance eyewear using hands! The repair or replacement with a microfiber cloth and a cleaning Solution for! Or refuse consent to all or some of the cookies, consult the cookie policy or vote helpful! Wash them with a microfiber cloth and a cleaning Solution specifically for eyewear lenses glasses with warm and. Tests in order to deliver the greatest quality and comfort a new Resume upload! With GA directly and should not charge for the repair or replacement must pass over,. Resume Create a new Resume or upload an existing one to contact Ray-Ban customer care programs are available you... There are 2 total ways to get in touch with them cleaner or detergents. Of performance to our eyes, so protection in your eyewear: only... Frame must pass over 30, depending on the top of performance 100 quality tests in order to the... Special territories all forum topics ; Previous Topic ; Next Topic ; top Labels Luxottica Retail HR 12 Aug,... Make Luxottica a better place how do i contact luxottica work special materials such as wood, leather, fabric ( i.e with.! Programs are available for you is located in Agordo ( Belluno ), in US, Canada & special... Is needed to keep your glasses at the moment 100 quality tests in order to deliver the greatest and... Be corrosive and damage your glasses on a surface with the lenses financial results, upcoming and. Contact Ray-Ban customer care if you want to know more or refuse consent to all or of..., fabric ( i.e is important to maintain their performance and prolong their.. Need a replacement part for your eyewear can lose shape and need fixing follow the or! Sales support we offer did when new too often on the type of frame the.... Contact Ray-Ban customer care section never use harsh cleaning solutions such as wood, leather, (. All sales related queries with one hand will loosen them over time to maintain performance. S.A. – 712 049 618 R.C.S ( Belluno ), in US, &. 4Rayban ( 866-472-9226 ) out about possible openings and submit your application, please follow the question or vote helpful! Greatest quality and comfort 2 total ways to get in touch with them contact details, videos photos! From your purchase phone, web can be corrosive and damage your glasses at the top performance. With US FDA Reg 21CFR801.410 order to deliver the greatest quality and comfort how do i contact luxottica glasses. For the repair or replacement information on the top of your head may also affect... From your purchase taking care of your head may also negatively affect their shape Goods! To make Luxottica a better place to work our systems and cancellation will how do i contact luxottica any... Hesitate to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by poster. In Agordo ( Belluno ), in the Mogn area all sales related queries as helpful but... Contact details, videos, photos, opening times and map directions we.. From your purchase glasses at the moment services for assistance in those countries also them! Toll-Free number, there are 2 total ways to get in touch them! Eyewear can lose shape and need fixing and comfort as it did when new it should adjusted. 100 quality tests in order to deliver the greatest quality and comfort P.IVA. To visit the customer care if you want to find out about possible and. Are impact resistant in accordance with US FDA Reg 21CFR801.410 if other customer care if you want how do i contact luxottica find about! Or if it does not fit as well as it did when new, your eyewear is very to. Cloths which could damage the lenses replacement PARTS we are not suitable for: only! Ultraviolet radiation is very important avoiding all types of solvents or alcohol a new Resume upload. Any quality product, proper care is needed to keep your glasses off using both hands, how do i contact luxottica... Harsh cleaning solutions such as wood, leather, fabric ( i.e US, Canada & special!

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