They always go above and beyond when it comes to service and quality. These items are usually detected and corrected at the factory or by the selling dealer prior to delivery to the retail customer. I have called Highland Ridge for assistance three times. Website Design and Development by Ervin Design. Highland Ridge RV is a subsidiary of Jayco and operates its own manufacturing facilities, service and warranty group, sales team, management and leadership teams. Excellent and prompt service every time! Any action to enforce any portion of this limited warranty, or any implied warranty, shall be commenced within six (6) months after expiration of the warranty coverage period designated above that you are trying to enforce. Territories and Canada, only. You may encounter some delay in scheduling or completion of work. Notify an independent, authorized dealer of Highland, or Highland, of the substantial defect in material or workmanship attributable to Highland, within the applicable warranty coverage period designated above that you are making a warranty claim under; Provide the notification mentioned in (1), above, within ten (10) days of when the owner discovered, or should have discovered, the substantial defect in material or workmanship attributable to Highland; and, Promptly schedule an appointment with and take the RV to an independent, authorized dealer of Highland, or Highland, for repairs; and. HIGHLAND RIDGE RV TOWABLE SECTION 1 – WARRANTY & SERVICE Congratulations! Territories or Canada; any RV not used solely for recreational travel and camping; any RV purchased through auction or wholesale; any RV purchased from a dealer that is not an authorized dealer of Highland; normal wear, tear or usage, such as tears, punctures, soiling, mildew, fading, or discoloration of exterior plastic or fiberglass, or soft goods, such as upholstery, drapes, carpet, vinyl, screens, cushions, mattresses and fabrics; the effects of condensation or moisture from condensation inside the RV; mold or any damage caused by mold to the inside or outside of the RV; imperfections that do not affect the suitability of the RV for its intended purpose of recreational use or items that are working as designed but that you are unhappy with; problems, including water leaks, related to misuse, mishandling, neglect or abuse, including failure to maintain the RV in accordance with the owner’s manual, or other routine maintenance such as inspections, lubricating, adjustments, tightening of screws and fittings, tightening of lug nuts, sealing, rotating tires; loss or damage to the plumbing system caused by freezing; damage due to accident, whether or not foreseeable, including any acts of weather or damage or corrosion due to the environment, theft, vandalism, fire, or other intervening acts not attributable to Highland; claims for personal injuries of any type; service items such as lubricants, fluids, filters, etc. Your Highland warranty will not be registered unless this warranty registration is completed and received by Highland. That's why we're proud to back our products with a 3-Year Limited Structural Warranty, plus a 1-Year Limited Manufacturer's Warranty. Highland reserves the right to use new or remanufactured parts of similar quality to complete any work, and to make parts and design changes from time to time without notice to anyone. 3 year limited structural warranty. All rights and limitations within this warranty are applicable to the original owner and the subsequent owner of the RV. I would not recommend buying a Highland Ridge. Your warranty registration records should be completed and delivered to the manufacturers of component parts. Frowns and grumbles. © 2021 Highland Ridge RV  |  Privacy Policy  |  Terms of Service  |  Dealer Portal  |  Dealer Marketing ResourceWebsite Design and Development by Ervin Design Thank you! structural coverage includes: In the Winter Haven, Florida area? Any performance of repairs shall not suspend any limitation period from expiring. We offer Full-Service On-Site Repairs, Maintenance, Renovation, and 24/7 Emergency Service. Highland Ridge RV is a subsidiary of Jayco and operates its own manufacturing facilities, service and warranty group, sales team, management and leadership teams. The process is easy and in most cases you simply pay us your deductible and we handle the rest! These outline various care and maintenance that is required to maintain your RV. Stretching out to 432 feet, its equipped with a Highland Ridge engine. We highly recommend! A Service of RVUSA.com - Online RV Classifieds. Highland makes no warranty as to the future performance of this RV, and this limited warranty is not intended to extend to the future performance of this RV, or any of its materials, components or parts. Prior to that acquisition, Jayco was a multi-billion-dollar company and has certainly contributed to the financial success of Thor Industries. What good is a warranty if it's not honored by dealers. Their services save us time and money and a lot of headaches. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. By way of example, the following shall discharge Highland from any express or implied warranty obligation to repair or replace any defect that results from: any rental or other commercial use or purchase of the RV (as defined in this warranty), any RV sold outside of, or used outside of, the United States, U.S. 5, Shipshewana, Indiana 46565, Attn: Customer Service, (260) 768-7771 or www.Highlandridgerv.com. 10K likes. RV problems and can't get to the dealer? Also, any costs associated with obtaining service, including by way of example, travel costs, are specifically excluded from the coverage of this limited warranty. Does anyone else have this problem. Highland Ridge RV is a subsidiary of Jayco and operates its own manufacturing facilities, service and warranty group, sales team, management and leadership teams. Enjoy the journey! Learn More. This limited warranty may be transferred once during the two (2) year warranty period. For warranty service, simply contact one of Highland’s independent, authorized service centers for an appointment and then deliver your RV to the service center on the specified appointment date. This site is not owned, maintained, or endorsed by Highland Ridge, Inc. NOTE: Highland does not control the scheduling of service work at the independent, authorized dealerships. If you need assistance you may contact Highland Ridge RV, at 3195 N. S.R. Update on Warranty repair. This website is a service provided by Netsource Media, the creators of RVUSA.com - Your Online RV Classifieds, to further customer knowledge of Highland Ridge units. Many lightweight towable models available to fit your lifestyle. This limited warranty applies to the first consumer purchaser, and the next subsequent owner, only. to travel to your coach, Highland Ridge RV warranty does not pay that expense. The Highland Ridge RV (“Highland”) warranty covers this recreational vehicle (“RV”), when used only for its intended purpose of recreational travel and camping, for two (2) years of use, whichever occurs first. We are excited to welcome you to our growing RV family. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Highland Ridge RV is a subsidiary of Jayco and operates its own manufacturing facilities, service and warranty group, sales team, management and leadership teams. The subsequent owner’s warranty coverage period is the remaining balance of the warranty coverage period that prior owner was entitled to under this limited warranty. At Highland Ridge RV, we want you to spend less time worrying and more time owning the outdoors. Visit Dunlap Family RV at 1010 Safari Camp Rd, Lebanon, TN, USA, 37090-1022 to see the Highland Ridge Open Range OF284RLS or give us a call today at (615) 610-0618 to schedule a showing. We will pay for parts and labor approved under our warranty policy. Failure to file this warranty registration with Highland will not affect your rights under this limited warranty as long as you can present proof of purchase, but it can cause delays in obtaining the benefits of this limited warranty, and it may inhibit any servicing facility’s ability to provide proper repairs and/or part replacement. If you need assistance you may contact Highland Ridge RV, at 3195 N. S.R. If two (2) or more service attempts have been made to correct any covered defect that you believe impairs the value, use or safety of the RV, or if it has taken longer than thirty (30) days for those types of repairs to be completed, you must, to the extent permitted by law, notify Highland directly, in writing, at the above address, of the unsuccessful repair(s) of the alleged defect(s) so that Highland can become directly involved in making sure that you are provided service pursuant to the terms of this limited warranty. this structural warranty covers the workmanship attributable to heartland’s manufacturing and assembly of the structural portions of your rv. Highland Ridge RV was formed in March of 2014 when Jayco purchased assets of Open Range RV, which had started manufacturing RVs in 2007. Get more room, less weight and smooth towing with a fifth wheel. The warranty periods begin on the date that the RV is delivered to the first retail purchaser by an independent, authorized dealer of Highland, or, if the dealer places the vehicle in service prior to retail sale, on the date the RV is first placed in such service. Brown's RV is not responsible for any misprints, typos, or errors found in our website pages. Highland reserves the right to make changes in the design or material of its products without incurring any obligation to incorporate such changes in any product previously manufactured. Jayco also became a subsidiary of Thor Industries in 2016. I couldn't do without them. If you find any such defect or damage you must notify the selling dealer at time of delivery to have these items covered by this limited warranty and to have work performed on the items at no cost to you as provided by this limited warranty. You made everything hassle-free. Any selling or servicing dealer is not Highland’s agent, but an independent entity. Highland Ridge RV was formed in March of 2014 when Jayco purchased assets of Open Range RV, which had started manufacturing RVs in 2007. You must inspect your RV for this type of damage when you take delivery. Highland Ridge RV was formed in March of 2014 when Jayco purchased assets of Open Range RV, which had started manufacturing RVs in 2007. I used to travel long distances and wait hours upon hours for service. Authorized highland ridge rv warranty service corrected at the factory in 2016 it is the direct responsibility of manufacturer. ) 768-7771 or www.Highlandridgerv.com minor ( stabilizer jack, and the subsequent owner only... Pissed Consumer i have called Highland Ridge RV, Inc. manufacturers travel and... Any nature beyond that contained in this limited warranty of this limited warranty move... Once during the two ( 2 ) year warranty period RV is proud to back products. Servicing dealer is not Highland ’ s obligation to repair or replace defective materials or is! 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