... Hi, I saw all the complaints for their Serta mattresses. Serta General Inquiries. Consumer damage and comfort are not covered by the warranty. Because we strongly believe in the quality and craftsmanship of our products, this Serta Mattress warrants against manufacturing defects in workmanship and material (excluding covers). If you ever have a warranty question, call us toll free at 1 800 970 5889, and we will be happy to help you. One Hot Buy item each per household. There will be an inspection fee. All mattresses bought on Serta.com come with a 120-day in-home trial and 10-year warranty. * Required fields. All warranties MUST be started by the retailer where the mattress was purchased. Serta ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. A versatile adjustable base for customized comfort. The … Warranty Brochures Date of Purchase* Invoice Number* Was the showroom incharge helpfull ? Serta mattresses come with a 10-year limited warranty. If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday. This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). Responding to your questions and feedback is our priority. Serta is dedicated to getting you your new mattress as quickly, … The information that you provide in this form will be reviewed by the Serta warranty team Monday–Friday, 9am–5pm (ET) and you will be contacted within 3 business days with next steps. Some Hot Buys only available online. There is a law tag on both the mattress and box spring. Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. 1800 Mattress helps you by facilitating the warranty claim process, but we are ultimately bound to the requirements … Serta reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials. Start a Warranty Claim. Be aware, if your claim is approved and a replacement is chosen, there is an $85 delivery fee. ... It’s easy – you can start a warranty claim right on their website. You must, within the duration … Make sure to have the original receipt on hand as proof of purchase. PURCHASE INFORMATION . 1-800-628-8737 Call. Anything more is out of warranty and not covered. There will be an inspection fee. Enhanced design with even better pressure relief for a truly restorative sleep experience. How To File A Warranty Claim At Serta ‍ To file a claim, fill out the form on their website with all required information. Serta iComfort Mattress Warranty. You can file a claim on the Serta website, where a member of the warranty team will assist you through the process. Get In Touch To contact us for product information or answers to any other questions, please use the form below. Supportive with temperature regulation for the coolest, most comfortable sleep ever. We want to hear from you. Best Mattress Inc Jacksonville Fl; The milder side of the mattress consists of 3 inches of copper infused memory … True ... to validate warranty. Established brands like Serta conduct ongoing quality testing to determine what constitutes a defect. Purchase Date * MM / DD / YYYY; Order Number * Customer Number * SKU# * Vendor Brand * Description * Purchase Price * Receipt Upload. Your new mattress will come with a warranty brochure that clearly states what is and what is not covered based on what’s considered a manufacturing defect. In-Depth Mattress Reviews ... Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. Warranty service coverage is everywhere in all 50 states! The information that you provide in this form will be reviewed by the Serta warranty team Monday–Friday, 9am–5pm (ET) and you will be contacted within 3 business days with next steps. Cutting-edge foam and an exclusive support system for a cool, comfy sleep. Yes No. Enhanced design with even better pressure relief for a truly restorative sleep experience. This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set. Rabin alleges the warranty claim process set up between Sealy and Mattress Firm is so inefficient as to be practically useless. This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). Warranty claims without the receipt may be rejected. Monday to Friday, 9am-5pm (ET) Serta.com Purchases. Consumer damage and comfort are not covered by the warranty. A classic foundation to provide extra height and support for your mattress. Click Here for Warranty Terms & Conditions. TRUE INNOVATIONS SEATING PRODUCTS PROVIDES THIS LIMITED WARRANTY IN LIEU OF … Home » Warranty. A Warranty Authorization Return by a Serta Representative is mandatory. How To File A Warranty Claim At Serta‍ To file a claim, fill out the form on their website with all required information. ... because the manufacturer is solely responsible for warranty fulfillment. If any of these are true, your warranty claim most likely won't be honored. Age* Country of Residence* Nationality* Monthly Family Income* Mobile* Email. Each Perfect Sleeper and iComfort bed is backed by a 10-year warranty. Layla Mattress {Serta Mattress Warranty Claim. Serta and Simmons —both of which are owned by the National Bedding Company—also offer long warranties ranging anywhere from 3 to 30 years and include no charge for replacements within the first 10 or so years of ownership. Warranty and Registration Form. Consumer damage and comfort are not covered by the warranty. Does a Serta mattress offgas? Because Website strongly believe in the quality, design and craftsmanship of Serta's' products, Serta products are warrantied against the manufacturing defects in workmanship and material as outlined in the warranty brochure that came with The Customer's mattress or mattress set. Chat Store Ad; Menu. For more information or to make a warranty claim, please call 1-877-737-8245. There will be a delivery fee if approved for a replacement. Please go to the Serta Warranty Site submit your warranty claim. Read on to learn more about Serta hybrids and innersprings in terms of pricing, construction, and performance. Limited 10 Year Product Warranty This limited warranty covers the original purchase of new product used for normal commercial, personal or household use. There will be a delivery fee if approved for a replacement. SERTA WARRANTY PERIOD IS 10 YEARS Because we strongly believe in the quality design and craftsmanship of our products, all Serta Products are warranted against manufacturing defects in workmanship and material (excluding covers). So be aware that the "20 Year Warranty" is just 90 days. A car, electronics, cleaning products, nail polish remover, carpet and furniture, including mattresses. These long-term warranties should give consumers as much comfort as the mattresses themselves! 1-888-557-3782. A highly breathable and supportive mattress with a classic, responsive feel. We’ll do our best to respond within 2 business days. The mattress comes with a "20 Year Warranty" but if you read the warranty PDF it instructs you to "contact the Serta retailer from where you purchased the set" there is no way i can find to contact the retailer since Amazon only lists return requests (mine expired 2/2012). Goodbed.com. 1-888-708-1466. Also, note that delivery to and from the property is not covered under conditions of the warranty and customer will be charged at the rate of $75.00 within normal delivery areas. I had two … Receive special promotions, sales, and the latest discounts on Serta products. Details We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. In order to claim the warranty, you must be the original purchasing consumer with the address as stated in the invoice. If you observe a defect, contact Serta. Make sure to have the original receipt on hand as proof of purchase. The ... 10-year warranty Durable commercial-grade components Claimants are made to go to “extraordinary lengths” to make a successful claim without having to submit to an inspection. 1800Mattress. Receive special promotions, sales, and the latest discounts on Serta products. Offer valid only on models indicated and while supplies last at participating locations only. Serta Warranty Period is 10 Years. Cool, supportive comfort in our ultra-compact carton. My retailer is not currently selling Serta products, I have moved more than 50 miles from the original delivery address. Monday to Friday 9am-Midnight (ET) A versatile adjustable base for customized comfort. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. Supportive with temperature regulation for the coolest, most comfortable sleep ever. Get the real story on 'warranty claims' mattresses with ratings and reviews from real owners, plus related rankings, deals, videos, expert Q&A, and more! A classic foundation to provide extra height and support for your mattress. A highly breathable and supportive mattress with a classic, responsive feel. You may continue to initiate your warranty claim if any of the following is true: You will need to have your purchase receipt along with the law tag information available to complete this form. The Serta iComfort for WorkPro i5000 collection is well-suited for all needs and work locations. Cool, supportive comfort in our ultra-compact carton. Serta also offers complimentary White Glove delivery for all customers in the contiguous U.S. Sleep trials range from 45 to 120 nights, depending on the model. Serta Warranty Period is 10 Years Because we strongly believe in the quality and craftsmanship of our products, this Serta Mattress warrants against manufacturing defects in workmanship and material (excluding covers). If you notice a defect, contact the Serta retailer from where you purchased the set for warranty service. Additionally, it allows you to keep cool, and spring back extremely rapidly. new Serta ® mattress. Start Warranty Claim. The Serta Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to: • Transportation and inspection costs • Bedding used in hotels, motels or institutional facilities ... All other claims including incidental or consequential damages are precluded. You have read and understand the warranty information and will be able to provide the law tag, proof of purchase and pictures required to process your warranty claim. Yes, just about everything in your home will off-gas. We pride ourselves on our Quality Assurance program and having a very low product return rate. First Name* Last Name* Gender* Male Female. Learn more about your mattress warranty or make a warranty claim. Cutting-edge foam and an exclusive support system for a cool, comfy sleep. Layla mattress is double sided, which allows sleepers to pick from different firmness levels.The feeling of the item is different than any other you’ve really felt. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Please complete the fields below to the best of your ability. For example, your warranty is almost always void if the mattress is stained, has been used on an improper foundation, or if you are not the original owner. contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am to 5pm EST Monday - Friday. You might try filing a claim anyway, but be aware that often, costs are associated with that (see below). If identical materials are not available at the time of repair or replacement, the manufacturer reserves the … Shipping and Delivery. Serta® iComfort Exclusively For WorkPro® True Innovations seating products. We aim to build the highest quality and most durable products, so you can enjoy your Serta mattress for years to come. If you notice a defect, contact the Serta retailer from where you purchased the set for warranty service. Serta Warranty Information How Your Warranty Works Nationwide Coverage Buy with Confidence Your new Serta mattress set comes with a factory warranty detailed below. Only your email address and contact information are required to file a warranty claim with us. Sample Receipt. Fill out our contact form, call or write us -we’re here to help. By clicking the box you are stating the warranty claim forms are accurate and complete to the best of your knowledge. Visit a store, call (877) 316-1269 or chat online for complete details. To ensure timely processing, please upload a PDF or photo of your purchase receipt. Close Menu Mattress Match Quiz Start here for personalized guidance and recommendations. Serta requires you contact them directly for warranty service. Save 50% on: Beautyrest BR800 Medium, Serta Elkins II Firm, Sealy Maplewood, Sleepy’s Doze models. Call us at 1-888-557-3782, or fill out the form below to get in touch. How did you come to know about our brand ? Our promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. It’s not the healthiest thing for you. If you observe a defect, contact the Serta dealer from which you purchased the set. After submitting the form, a team member contacts you within 3 days to instruct you on the next steps. Refer to your receipt from purchase for store contact information. As part of Serta’s warranty package, they tell you how to better care for your mattress to extend its lifetime. If you observe a defect, contact Serta. I bought mine in 2017 and had it replaced within 6 months by the retailer. As pointed out by reviewers, the warranty only covers sagging at a depth of 1.5 inches. Sealy, Serta, Simmons and Tempur-Pedic mattresses are covered by manufacturer’s warranties. 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